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Patients and their Experience with Canopy

May 29, 2023

This might look like a cake, but what it represents is a really happy patient.  There is a direct correlation between patient satisfaction and the amount of cakes our nurses receive in appreciation.

At Canopy, we constantly focus on our patients, their experience with us, and how we can do things better for them and their whanau.  Gathering patient feedback has always been a useful way of doing this, but 12 months ago we partnered with Cemplicity to make sure we were doing a really good job of this.  We now have robust, real-time Patient Satisfaction reporting to help us understand our patients a little bit better.  We don’t claim to get it right every time, but the score below shows that our team is doing a great job and should all be really proud. 


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